The State Training Board welcomes your enquiries, and we want to hear what you have to say. Your feedback helps us understand more about what’s important to our clients and stakeholders, and your complaints let us know where there’s something we need to improve.

Enquiries

Please use our online enquiry form and we will make sure your enquiry is handled as quickly as possible.

Feedback and compliments

We appreciate knowing when our clients and stakeholders are happy, and like to recognise and acknowledge a job well done. We will be sure to forward your compliment on to the right area. We also appreciate your feedback for improvement.

Please use our online feedback form.

Complaints

We believe in continuous improvement, and we aim to deliver services that benefit the Western Australian community. We invite you to let us know if there’s a situation or an issue that you’re not happy about, or if you feel we need to improve our service in some way.

In accordance with our Complaints management policy; we will respond via the contact details you provide with a formal acknowledgement of your complaint within two business days, and an update or resolution within ten business days.

Please read our privacy guidelines for information on how information you provide is managed.

If you would prefer to contact us in writing or over the phone, please refer to our Contact us information for postal address and telephone number details.

Public interest disclosure

The Public Interest Disclosure Act 2003 (the Act) promotes accountability within government agencies by facilitating the disclosure of public interest information involving misconduct, offences, misuse of public resources or risks to public health or safety. The Act also serves as a means to protect those who make disclosures to appropriate authorities and those who are the subject of disclosures.

The State Training Board recognises the value and importance of reporting to identify and address potential wrongdoing. We will respond to disclosures thoroughly and impartially, and treat all people in the disclosure process fairly - including those who may be the subject of a disclosure.

If you wish to make a public interest disclosure enquiry, please contact the Department of Training and Workforce Development. The Department's Public Interest Disclosure Policy and lodgement form have been adopted by the State Training Board and can be found on the Department's website.